Privacy Policy

Information we may collect

The information collected by an online casino can vary depending on how you use the website and which services you access. Casino Rocket may collect information that identifies you, relates to your account, or helps us understand how the website is used. We try to collect information that is relevant to the purpose for which it is needed.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also keep information about your preferences, account settings, communications and activity connected with your account. Information supplied through customer support may be recorded so that we can respond to questions, investigate issues and maintain an accurate service history.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification information or documents. This may include identity documents, proof of address, information about the source of funds where appropriate, and details needed for account security or compliance checks. Verification information is handled for purposes such as preventing underage access, detecting suspicious activity, meeting applicable obligations and protecting the integrity of the service.

Payment and transaction information

We may keep records relating to deposits, withdrawals, account balances, payment methods, gaming activity and other transactions. Payment details may be processed by payment providers or other specialist service providers. We may receive confirmation or limited payment information from those providers without necessarily receiving complete payment credentials. Transaction records help us operate the account, investigate disputes, detect fraud and meet record-keeping requirements.

Device, usage and cookie information

When you use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device characteristics, language settings, referring pages, approximate location and dates or times of access. We may also record pages viewed, features used, connection events and general interaction information. This data can help maintain security, diagnose technical problems, improve performance and understand how players use the website.

Sharing, security and retention

When information may be shared

Personal information may be shared with service providers that help operate the website and its services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, analytics, customer support, communications, security or professional services. They are expected to handle information for appropriate purposes and in accordance with their obligations.

Information may also be disclosed where reasonably necessary to protect players, the website or another person; investigate suspected fraud or unlawful conduct; respond to a lawful request; enforce applicable terms; or comply with legal, regulatory, court or government requirements. If a business change occurs, information may be transferred as part of a merger, acquisition, restructuring or sale, subject to appropriate protections.

International handling

Some service providers or technical systems may be located outside Australia. This means information may be stored or accessed in another country. Where this occurs, reasonable steps are taken to use suitable providers and protect information in line with applicable privacy and security requirements. The protections available in another country may not be identical to those in Australia.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure systems and staff or supplier procedures. No website, transmission method or storage system can be guaranteed to be completely secure, so players should also protect passwords and avoid sharing account credentials.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, to provide services, resolve issues, maintain business records or protect legitimate interests. Some records must be retained for a period required by law even after an account has been closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable obligations and practical limitations.

Your privacy rights and how to contact us

Depending on your circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent to marketing communications.

To exercise a data right or make a privacy request, contact support@casinorocket.site. Please describe your request clearly and provide enough information for us to understand and verify it. We may need to confirm your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

• Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
• Correction: ask us to update inaccurate, out-of-date or incomplete account information.
• Deletion: ask us to remove personal information where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent or opt out of promotional communications at any time.

These rights are not absolute. We may need to retain information to meet legal or security requirements, complete a transaction, prevent fraud, protect another person, resolve a dispute or maintain necessary business records. If we cannot fully comply with a request, we will aim to explain the relevant reason. Requests will be handled within a reasonable timeframe, taking account of their nature, complexity and any verification required.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version will be published on this page with its updated content. We encourage players to review the policy periodically. If a change is significant, we may provide notice through the website or another suitable communication channel where appropriate.

By continuing to use Casino Rocket after an updated policy is published, you acknowledge the revised information practices, subject to any consent or notice requirements that apply.